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Team Building


Focusing on the divisional, departmental, or work unit level to explore a four-step process including: Mission and Goals; Roles and Responsibilities; Work Systems and Procedures; and Relationships. The team assesses its performance, explores group dynamics and interpersonal issues, and decides to take specific actions. Methods: Assessment using surveys or interviews, tools to surface interpersonal issues - Myers-Briggs Type Indicator, Emotional Competence Inventory, Belbin Team Role Inventory, and Team Management Profiles System. 

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Meeting Design and Facilitation


Helping groups design meetings and conferences. Includes: developing goals and objectives, designing activities and exercises to accomplish these, training for facilitators, and managing the meeting process. 

Managing Change: Understanding, Leading, and Facilitating​

This three-part intervention involves:


  • Building Awareness: of change events and people's reactions and adjustments.
  • Leadership: in the change process. What management can do to deal with reactions and accelerate adjustment.
  • Facilitation: How internal change agents can help in the leadership process.


Under normal circumstances, this intervention is conducted over a three-day period with people participating in the appropriate sections of the workshop.


Organizational Analysis and Diagnosis


Individual work group to full organizational survey and assessment of best practices, productivity climate, employee attitude, receptivity to change, effectiveness of communication, etc.
Methods: Action research, structured interviews, focus groups, observation.

Downsizing: Managing Readjustment and Dealing with Survivors
During the downsizing process, the organization - executives, managers and employees - progress through the stages of loss as they work toward adjusting to the change. Interventions are especially critical for "survivors" who now must deal with changing priorities, roles, reporting relationships, etc. This approach is similar to Managing Change (above). For more information, see the article: Downsizing Syndrome: Reaction & Response.

Strategic Planning
This structured session involves working through the Strategic Planning Model in which the management team explores the values, vision and mission of the organization. The team then works through a strategic business modeling process to identify strategic initiatives and objectives. The end result is an integrated strategic implementation plan, with key players and stakeholders identified.
Methods: Organizational Audit, Customer Surveys and Interviews, Strategic Business Modeling, Balanced Scorecard.

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Organization Development

Conflict Management


Working as a mediator with individuals or groups to resolve conflict, the consultant conducts this session using techniques of negotiation, coaching and counseling to achieve resolution of the conflict. A third party who is affected by the continuing conflict often recommends such an intervention.
Methods: Conflict Management Survey, Negotiation and Conflict Resolution.